What if I need to reschedule, cancel, or adjust my booking?

No problem! You can cancel your booking anytime! Just send an email to info@levelupreality.ca.

For Standard Bookings, if you cancel or reschedule:

• at least 48 hours in advance: you will receive a full refund for your booking or any player adjustments.
• 24-48 hours in advance: you will receive a full account credit for your booking or any player adjustments.
• within 24 hours: you can reschedule your booking for a $5 rescheduling fee per participant or receive an account credit back less $5+HST per participant.

For Event Bookings, if you cancel or reschedule:

• 30 days or more prior to the event date, 95% of the paid amount will be refunded
• 15 to 29 days prior to the event date, an account credit for 90%, or a refund of 75% of the paid amount will be issued
• Within 14 days of the event date, an account credit for 80%, or a refund of 50% of the paid amount will be issued