What if I need to reschedule, cancel, or adjust my booking?
No problem! You can cancel your booking anytime! Just send an email to info@levelupreality.ca.
For Standard Bookings, if you cancel or reschedule:
- at least 48 hours in advance: you will receive a full refund for your booking or any player adjustments.
- 24-48 hours in advance: you will receive a full account credit for your booking or any player adjustments.
- within 24 hours: you can reschedule your booking for a $5 rescheduling fee per participant or receive an account credit back less $5+HST per participant.
For Event Bookings, if you cancel or reschedule:
- 30 days or more prior to the event date, 95% of the paid amount will be refunded
- 15 to 29 days prior to the event date, an account credit for 90%, or a refund of 75% of the paid amount will be issued
- Within 14 days of the event date, an account credit for 80%, or a refund of 50% of the paid amount will be issued
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