What if I need to reschedule, cancel, or adjust my booking?

 In

No problem! You can cancel your booking anytime! Just send an email to [email protected]

For Standard Bookings, if you cancel or reschedule:

  • at least 48 hours in advance: you will receive a full refund for your booking or any player adjustments.
  • 24-48 hours in advance: you will receive a full account credit for your booking or any player adjustments.
  • within 24 hours: you can reschedule your booking for a $5 rescheduling fee per participant or receive an account credit back less $5+HST per participant.

For Event Bookings, if you cancel or reschedule:

  • 30 days or more prior to the event date, 95% of the paid amount will be refunded
  • 15 to 29 days prior to the event date, an account credit for 90%, or a refund of 75% of the paid amount will be issued
  • Within 14 days of the event date, an account credit for 80%, or a refund of 50% of the paid amount will be issued

 

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