BOOKING & PRICING
Booking a VR arcade session is easy. You can visit our website and follow the instructions on the Booking page.
Select the number of participants, date, and time of your session, and complete contact and payment details.
Please note that full payment is required for reservations. Prices are listed in Canadian (CAD) dollars and exclude HST.
Check our Booking page for all of our pricing details.
We accept various credit and debit payment methods, including Visa, Mastercard, and American Express.
Please note that we are a cashless facility and do not process cash transactions.
Yes, we offer private event and party bookings at our VR arcade. Visit our Booking page for more information.
For events that are more than 3 days away, you can book directly on our website.
For events within 3 days, send an email to [email protected].
We understand that plans can change, so we offer flexible options. Please review our booking terms and conditions and send an email to [email protected].
For Standard Bookings, if you cancel/reschedule/adjust players:
- 48 hours in advance: FULL REFUND
- 24-48 hours: 100% ACCOUNT CREDIT
- Within 24 hours: 50% ACCOUNT CREDIT
For Event Bookings, if you cancel/reschedule:
- 30 days or more prior to the event date: 95% of the paid amount will be refunded
- 15 to 29 days prior to the event date: an account credit for 90%, or a refund of 75% of the paid amount will be issued
- 3 to 14 days prior to the event date: an account credit for 80%, or a refund of 50% of the paid amount will be issued
- Within 2 days of the event date: an account credit for 50%
Yes, we offer gift cards! They can be used to purchase VR sessions, add-ons, or other services offered at our arcade.
Our gift cards never expire, allowing recipients to use them at their convenience. Gift cards are available for purchase through our website here.
EQUIPMENT & HYGIENE
Our trained staff will assist you in putting on and adjusting the VR headset. They will guide you through the process and ensure that the headset fits comfortably and securely. If you have any specific concerns or questions, feel free to ask our staff for assistance.
In the rare event of equipment malfunction, our staff will be available to assist you. They will make every effort to resolve the issue promptly, either by fixing the equipment or providing an alternative solution. Your session time will be extended to compensate for any technical difficulties that may occur.
We prioritize the hygiene and cleanliness of our VR equipment. We regularly clean and sanitize the headsets, controllers, and other accessories between each use.
We also have disposable face masks and antibacterial wipes available and encourage customers to wash their hands before and after using the equipment.
Some medical conditions or disabilities may have specific considerations when using VR equipment. If you have any concerns or specific medical conditions, we recommend consulting with your physician before using VR. Our staff will be happy to provide guidance and address any questions or concerns you may have.
Only one person is allowed in the play area at any given time. We prioritize the comfort and safety of our customers to ensure everyone has sufficient space to enjoy their VR experience.
POLICIES & SAFETY
We have specific safety rules and guidelines in place to ensure the well-being of our customers. These may include instructions on how to safely use the VR equipment, guidelines for movement within the play area, and any specific safety precautions for certain experiences. Our staff will provide a comprehensive overview of the safety rules before your session begins.
Yes, for your safety and our liability protection, we require participants to sign a waiver before engaging in VR experiences.
The waiver outlines the risks associated with using VR equipment and acknowledges that you understand and accept those risks. Minors will need a parent or guardian to sign the waiver on their behalf.
Players must be at least 8 years of age, and all players under 12 must be accompanied and supervised by an adult.
Any player under 18 must have an age of majority guardian who can sign the waiver on their behalf.
If you are prone to motion sickness, let our staff know, and they can help select experiences that avoid discomfort as much as possible.
If you experience motion sickness during your session, take breaks and stop your session if needed.
We provide secure storage options for your small belongings while you participate in the VR experiences. However, we recommend keeping valuable items at home and taking necessary precautions to protect your belongings.
There is no specific dress code for the VR arcade. However, we recommend wearing comfortable clothing that allows for unrestricted movement. Avoid wearing clothing with loose accessories or jewelry that may interfere with the VR equipment.
With the exception of service animals, pets are not allowed inside the VR arcade for safety and hygiene reasons.
Accidents happen, and we understand that equipment damage can occur.
In the event that VR equipment is damaged due to normal wear and tear, you will not be held responsible.
However, if the damage is a result of intentional misuse or negligence, you may be held liable for repair or replacement costs.
Our staff will assess the situation and provide further instructions if such an incident occurs.
EXPERIENCES & GAMES
Our VR arcade offers a wide range of experiences and games, including action, adventure, sports, puzzles, escape rooms, simulations, short films, and more. We strive to provide a diverse selection to cater to different interests and preferences.
Visit our Games page for a list of our most popular games!
The number of games you can play during a session depends on the duration of your session and the specific games you choose. Our staff can provide recommendations on the best games to maximize your experience within your allotted time.
Yes, many of our VR experiences offer multiplayer options, allowing you to play with your friends or join other players. It’s a great way to have a shared virtual reality experience and collaborate or compete with others.
The number of people who can play a game simultaneously depends on the specific game and its multiplayer capabilities. Some games may support multiple players, while others are designed for single-player experiences. Our staff can provide information on the multiplayer options available for each game.
In most cases, you can wear glasses while using VR headsets.
If your prescription is less than -3.00, you shouldn’t have to wear glasses.
If your prescription is more than -3.00, we recommend wearing contacts.